Frequently Asked Question

How can I connect to VPN?
Last Updated 10 months ago

The VPN connection can only be used when you work from home or at a place other than any Videlio-HMS branch office. If you are planning to use the VPN, please make sure that it is working properly before you plan to use it.

1. Open the VPN app: Double click on the ‘OpenVPN Connect’ icon on your desktop. 

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If the icon is not visible on your desktop, you can search for the application in the Windows menu bar and start it by double-clicking.

2. A new window appears; swipe the grey button to continue.

3. Enter your Windows password (assigned when you received your workstation) and click "OK".

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4. A one-time password (OTP) is necessary for access. The required code can be found in the Authenticator app for the OPNsense resource; enter this code and select "Send" to proceed.

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5. The grey icon will turn green once a successful VPN connection is established.

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